Childcare Management Software FAQ

Most childcare centres are up and running within 1-2 weeks. Our implementation process includes data migration from your existing system, staff training sessions, and ongoing support. We work around your schedule to ensure minimal disruption to your daily operations. Our team handles the technical setup while you focus on running your centre.

Yes, our platform is specifically designed for Australian childcare centres and includes built-in compliance tools for ACECQA requirements, Child Care Subsidy regulations, and state-specific licensing requirements. We regularly update the system to reflect changes in childcare regulations, ensuring your centre stays compliant without additional effort from your team.

Absolutely. Our Enterprise plan is designed for multi-site operators, allowing you to manage all locations from a single dashboard. You can maintain consistent processes across sites while allowing for location-specific customisation. Centralised reporting gives you insights across all centres, while role-based access ensures staff only see relevant information for their location.

We provide comprehensive onboarding including data migration, system setup, and staff training sessions. Ongoing support includes phone and email assistance, online help resources, and regular check-ins during your first few months. Our support team includes former childcare professionals who understand your industry's unique challenges and can provide practical guidance.

Our platform automatically calculates Child Care Subsidy entitlements, generates accurate invoices, and integrates with the government's CCS system. This eliminates manual calculations and reduces billing errors. Parents receive clear, itemised invoices, and you can track payments, manage payment plans, and automate late fee reminders - all while maintaining full CCS compliance.

Your data belongs to you, and we provide full data export capabilities if you ever need to change systems. We offer standard export formats and can work with your new provider to ensure smooth data migration. We also maintain regular backups and provide data retention according to Australian privacy laws and childcare regulations.

Yes, our parent portal allows families to view their child's attendance, photos, daily reports, and billing information. Parents can also make bookings, update contact details, and communicate with educators through the platform. This transparency builds trust with families while reducing administrative calls and emails to your centre.

We use enterprise-grade security including encrypted data transmission, secure cloud hosting in Australia, regular security audits, and compliance with Australian Privacy Principles. Access controls ensure only authorised staff can view sensitive information, and we maintain detailed audit logs of all system activity. Your data is backed up daily and stored securely in Australian data centres.

No special hardware is required. Our software runs entirely in your web browser, so you can access it from any computer, tablet, or smartphone with an internet connection. This means your staff can use existing devices, and you can access your centre's information from anywhere. We recommend modern browsers like Chrome, Firefox, Safari, or Edge for the best experience.

Our pricing is tailored to your centre's size and needs. We offer three main plans - Starter for single centres, Professional for growing centres, and Enterprise for multi-site operators. Each plan includes core features with different levels of functionality and support. Contact us for a personalised quote based on your specific requirements and number of children enrolled.

Don't worry - our software is designed to be intuitive and user-friendly. We provide hands-on training sessions for all staff levels, from directors to educators. Our training covers everything from basic navigation to advanced features, and we offer ongoing support to help your team feel confident using the system. Many centres find their staff actually prefer the digital system once they see how much time it saves.

Absolutely! We offer a comprehensive demo where you can see the software in action with sample data that reflects real childcare centre scenarios. We can also arrange a trial period for your centre to test the system with your actual data and workflows. This helps ensure the software meets your specific needs before making a commitment.